Uninstall Windows Desktop Clients and Standalone Apps

To uninstall a Windows Desktop Standalone App from a device:

  1. Right-click or tap and hold the Start menu item, app list item, desktop icon, the ‘.mxi’ file or the ‘.mxa’ file and choose Uninstall, if available.

    If you don’t have an Uninstall option, choose Open file location instead to open Windows File Explorer displaying the shortcut to your app. Then right-click or tap and hold the shortcut and choose Uninstall.

  2. Confirm that you want to uninstall the app when asked.

  3. Uninstalling the Standalone App will delete the app files and the SQL database used to store the app’s local data but won’t delete the standard Client.

  4. If you are uninstalling the Standalone App from all your devices, you may also want to remove it from the App Server.

You can uninstall the pre-configured settings from a Client in a similar way by locating the appropriate ‘DigitiseApps.mxi’ file or ‘Default.mxa’ file in Windows File Explorer, right-clicking on the file and choosing Uninstall. This will delete the settings package but not the standard Client.

If you want to remove a Windows Desktop Standalone App or Client pre-configured settings package, you can perform the uninstall silently, if you want to, so that no user intervention is required.

To uninstall without displaying any of the prompts, run the following command line using the Run as Administrator option:

“<path>\DigitiseAppsClient.exe” /silent 1 /allusers <n> /uninstall “<path>\<standaloneappname>.mxa>”

The first <path> provides the location of the standard Windows Desktop Client. By default, the standard Windows Desktop Client, DigitiseAppsClient.exe, is installed to the following folder:

32-bit Operating Systems:

C:\Program Files\NDL Software\Digitise Apps\Desktop Client

64-bit Operating Systems:

C:\Program Files (x86)\NDL Software\Digitise Apps\Desktop Client

Enter the fully qualified path of the Client’s installed folder before the Client file name, DigitiseAppsClient.exe. If the path includes spaces, you will need to enclose the path and file name in double quotes, e.g. “C:\Program Files (x86)\NDL Software\Digitise Apps\Desktop Client\DigitiseAppsClient.exe”.

The allusers switch specifies whether the software was originally installed for the user performing the installation only or for all users. If the software was installed for all users, specify a value of 1, in place of the <n>, alternatively, you can omit the switch or specify a value of 0 to uninstall for the current user only.

The final <path> provides the location of the app’s or the Client's ‘.mxa’ file. Enter the fully qualified path and file name of the relevant ‘.mxa’ file, enclosed in double quotes if the path includes any spaces. For Standalone Apps the '.mxa' file is called <standaloneappname>.mxa and will be located in C:\Users\<user>\AppData\Roaming\ndl-metascybe\MXClient.<standaloneappname> if the app was installed for a single user only or C:\ProgramData\ndl-metascybe\MXClient.<standaloneappname>if the app was installed for all users. For a pre-configured Client the equivalent file is called Default.mxa and the file paths are the same as for Standalone Apps except the final folder is called MXClient.2013 rather than MXClient.<standaloneappname>.

This command will uninstall a Standalone App or a Client pre-configured settings package but doesn’t uninstall the underlying standard Client.